DECEMBER HOLIDAY HOURS

Our office will be closed from 22nd December to 1st January 2024 for a well deserved break. Email orders@trepadora.com for any queries during this period. This email will be checked intermittently during the Christmas break. We wish you all a wonderful holiday season.Whilst our warehouse is located in Slovakia, our UK team handles all queries.

Office hours: Tuesday - Saturday 9:00am - 5:00pm

All emails and telephone voicemails sent on Sunday and Monday (UK time zone) will be answered Tuesday. 

📞 Office: +44 (0) 1628 566422

✉️ Orders: hello@trepadora.eu

Trepadora​
Bath Road
Littlewick Green
Maidenhead
SL6 3QR

United Kingdom

Map

Standard and Tracked & Insured:

Austria, Belgium, Bulgaria, Croatia, Czechia, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Standard shipping is not available for orders from these countries we offer Tracked & Insured:

Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, and Sweden.

Free Shipping on orders over €85

Standard - this is an economy service which is uninsured. Delivery from dispatch is 2-10 days based on the destination. For orders under €85, shipping prices start from €5.

Tracked & Insured - Delivery from dispatch 2-7 days based on the destination. For orders under €85, shipping prices start from €13.

*Orders placed on trepadora.eu are fulfilled from our fulfillment centre in Slovakia. Prices include all taxes at checkout. An order placed on our EU website will not incur any additional customs charges. 

PRICES

Shipping costs are dependent on the weight/volume of the order and where they are being delivered. Where possible we offer two shipping options: Standard and Tracked & Insured. Some countries only have the Tracked & Insured shipping option for extra security. 

*We cannot take responsibility for delays in delivery that are outside of our control.

We aim to dispatch all orders within 48 hours of receipt. Delivery times are working days and commence from the date of dispatch.

Orders submitted on trepadora.eu can process and ship very quickly. We will do our best to cancel an existing order if you email us at orders@trepadora.com or call +44 (0)1628 566420.

We offer no guarantee that your order will be canceled or modified.

UK office hours: Tues to Sat 9am-5pm

We do not offer exchanges. Please cancel it and make a new order.

If you would like to return your unused products in their original condition, we are happy to issue you a full refund of the purchase price subject to inspection (minus shipping and handing) within 30 days from the purchase date. Please note, the costs associated with the return are the responsibility of the customer.

This guarantee is valid for customers purchasing on www.trepadora.eu and is not valid for purchases from our retail partners or wholesale clients.

Simply email hello@trepadora.eu to start this process.

Refunds will be credited to the original credit card used for payment. Purchases of gift certificates cannot be returned for a refund. 

Defects, Incomplete Orders or Incorrect Delivery

If there is something wrong with the order you have received, please email at hello@trepadora.eu with your order details, a description of the issue and a photograph of your delivery.

If you want to return an item purchased from another retailer or salon, please contact them directly. They will have their own refund and return policy. We do not accept these returns.

If the courier has attempted to deliver your order by leaving a card or notifying you by email it is you, the customer that is responsible to organise re delivery or to pick it up from the local depot. Failure to do so despite our attempts at notifying you will result in a re stocking fee of 20% of your order total plus shipping charges.

Free Gift Terms & Conditions

From time to time we run “Free Gift” offers and promotions when you purchase qualifying items or place a qualifying order.  These are the terms and conditions that govern those promotions:

1) The free gift cannot be substituted for any other item, cash or credit

2 The free gift is sent with your order

3) Placing multiple orders or orders for multiple items does not entitle you to more than one free gift

4) This offer is only available on orders placed here on our website, trepadora.com

5) The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.

6) Only one free gift per order, per person, per address for the duration of the offer / promotion (If you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order), unless otherwise stated.

7) The free gift will be dispatched with the relevant items from your qualifying order

8) If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.

9) This promotion or offer is valid within the dates as stated on the relevant page

10) In the event of any dispute, the decision of Trepadora is final

11) We reserve the right to amend these terms and conditions at any time.

Imagination PR

Please fill out this form so that we can consider your request.

Please email your CV and cover letter to hello@trepadora.com. We will keep your CV on file should an opportunity arise.

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